Technical support
Internet Explorer is best used for viewing content on a memory stick or CD. Other web browsers are not guaranteed to work properly with the e-learning sessions.
Perform the steps below if you are having problems viewing the sessions on a memory stick or CD.
1. Verify that you can view a Flash file
You need to verify your Adobe Flash player. Click the link below to attempt to open a Flash file. If you have the required Flash player installed properly, the Flash file will open and run in your web browser.
If you see a blank screen when running this Flash file, the appropriate Flash player is not installed. In this case go to http://www.adobe.com and install the latest Flash Player. Then, try opening the file again. If you cannot play the Flash animation after installing the latest Flash player, contact your local IT Help Desk and request help with your Flash player. If the Flash file plays after installing the latest Flash player, try again to open the e-learning session. If the problem continues, go to step 2 below.
2. Do you see a security dialog box when opening a session or notice some pages within a session course that do not appear to work correctly?
Depending on your version of Flash and Windows, the Flash security settings may cause some of the content to not be viewable.
If so, the system can be adjusted in order to enable access to these pages. For your reference, the process is provided below for a PC:
After doing this, try again to open the session. If the problem continues, go to step 3 below.
3. Verify Internet Explorer Security Settings
Next, verify that your Internet Explorer security settings are set to the Default level. To do this, open Internet Explorer and click Tools > Internet Options. When the dialog appears, click the Security tab. Click the Internet icon to highlight it then, click the Default Level button. After doing this, try again to open the session. If the problem continues, go to step 4 below.
4. Ensure Javascript is enabled in your browser
Complete the following instructions to activate and enable JavaScript in Internet Explorer.
After doing this, try again to open the session. If the problem continues, go to step 5 below.
5. Are you having problems with the Internet Explorer Information Bar?
Sometimes the Internet Explorer Information Bar appears and the content is blocked. To continue from this scenario, you can click the Information Bar and select the 'Allow Blocked Content' command. But if you want to permanently disable the Information Bar from blocking active content on your computer you can perform the following:
© World Federation for Ultrasound in Medicine and Biology, 2013.